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FREQUENTLY ASKED QUESTIONS
1. Can I add or remove items from my order once it is submitted?
2. Can I cancel my order after it has been placed?
3. Can you ship my package internationally?
4. Has my return been processed?
5. How do I check my order status?
6. My item is backordered. What does this mean?
7. What is your return policy? How do I return an item?
8. I emailed customer support why wont you respond?
1. Can I add or remove items from my order once it is submitted?
Once you have submitted your order, we begin processing your order, which entails a number of steps. During this time we may be able to add or remove items from your order. Once an order is being packed at our Distribution Center we are no longer able to modify your order. Please Contact us as soon as possible to see if the order can be modified.
2. Can I cancel my order after it has been placed?
Since we try to ship out orders as soon as possible, it is not possible to cancel your order once it has been placed since we start the shipping process right away.
3. Can you ship my package internationally?
We do ship internationally, please see this list for a complete list, but please note that Nerdyshirts has no control over the import duties or brokerage fees that you may be exposed to by your local customs office. Please contact the local customs for more information.
4. Has my return been processed?
Returns can take 1-2 weeks to be processed AFTER we receive them. When your return is processed, we will send you a notification email. Check your spam folder to make sure the notification didn't get marked as spam. Add support@nerdyshirts.com to your mailing list.
5. How do I check my order status?
You will receive an email when your order has been placed and an email when your order has been shipped.
6.My item is backordered. What does this mean?
We sometimes have merchandise for sale that has not yet been received at our distribution center, or that has sold out and is being restocked. You can still order these items to reserve your favorite color or size, and we'll ship them to you as soon as supplies are replenished. The expected ship date for backordered merchandise is listed when you add an item to your basket, and also during checkout. We do our best to keep these dates accurate, but please be aware that in rare circumstances we may experience delays.
We accept backorders because everyone told us they wanted the option, but be warned it can take up to 5 weeks.
7. How do I return an item?
Please see our Returns and Exchanges page Here
8. I emailed customer support why wont you respond?
Likely we did receive your email and have already responded. Some emails, like Hotmail, AOL, Verizon, mark our emails as spam or completely block them. Check your spam folder to see if our response is there. To try to prevent this add support@nerdyshirts.com to your contact list, or try sending from a different email address.
